Player Protection

Responsible Gaming at mnok — Your Safety Comes First

mnok is committed to providing a safe, fair, and enjoyable betting environment for all players across Bangladesh. Our Responsible Gaming programme gives every registered player access to practical tools, honest information, and dedicated support — so that gambling remains entertainment, not a burden.

21+ Minimum Age

24/7 Support Available

100% Self-Exclusion Honoured

Free All RG Tools

Under 21? Not Allowed

Strict 21+ Age Requirement — No Exceptions

mnok operates exclusively for adults aged 21 years and above across Bangladesh. Account registration requires confirmation of age, and all accounts are subject to identity verification checks. If we discover that a player is under the age of 21, their account will be closed immediately, all winnings will be voided, and any deposited funds will be returned in accordance with our underage account procedures. Parents and guardians are encouraged to use parental control software to prevent underage access to online gambling platforms.

Player Protection Tools

Tools Available to Every mnok Player

Every registered mnok player has free, instant access to the following responsible gaming tools. You can activate any of them at any time by contacting our support team at [email protected].

Deposit Limits

Set a daily, weekly, or monthly cap on the total amount you can deposit into your mnok account. Once a limit is in place, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Reducing your limit takes effect straight away.

Time-Out (Short Break)

Take a structured break from the platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, place bets, or make deposits. Marketing communications are paused for the duration.

Self-Exclusion

Request a long-term self-exclusion for periods of 6 months, 1 year, 2 years, or 5 years. Self-exclusion is a serious, binding commitment — once activated, the account is locked for the full duration and cannot be reopened early under any circumstances.

Session Time Reminders

Enable automatic on-screen reminders that alert you when you have been actively playing for 30, 60, or 90 minutes without a break. These notifications help you stay aware of time spent on the platform and encourage healthy session habits.

Loss Limits

Define the maximum net loss you are comfortable with over a given period. When your losses reach the set threshold, your account is automatically prevented from placing further bets until the limit resets or is reviewed by our responsible gaming team.

Dedicated Support Line

Our responsible gaming support team is available 24 hours a day, 7 days a week via email at [email protected]. We can activate any tool on your behalf, discuss your concerns in confidence, and point you toward specialist help organisations if needed.

Understanding the Issue

What Is Responsible Gaming?

Responsible gaming is the set of practices, habits, and tools that allow people to enjoy betting and casino games as a form of entertainment — while staying in control of the time and money they spend. It means treating gambling as a leisure activity with a defined budget, not as a way to generate income or escape from personal problems.

At mnok, we believe that the vast majority of players who enjoy our cricket betting markets, live casino tables, slots, and crash games do so in a healthy, recreational way. However, we also recognise that for a minority of players, gambling can become compulsive — and that early intervention makes a significant difference to outcomes.

Problem gambling does not always look the way people expect. It often starts gradually: chasing losses after a bad session, borrowing money to fund a deposit, hiding gambling activity from family members, or feeling anxious and irritable when unable to place a bet. mnok's responsible gaming programme is designed to help you recognise these patterns early and take action before they escalate.

Our platform monitors anonymised patterns in player behaviour — such as rapidly increasing deposit frequency, unusually long session durations, and repeated attempts to reverse withdrawal requests — and may proactively reach out to players whose activity suggests they could benefit from support. This is not a punitive measure; it is a genuine expression of care for our community.

Important Reminder: Gambling outcomes are determined by chance. No strategy, system, or pattern of play can guarantee a profit. Always treat any money wagered as a cost of entertainment — exactly as you would a cinema ticket or a restaurant meal — and never bet more than you can comfortably afford to lose.

Bangladesh Context: If you are based in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh and feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please contact our support team immediately. We can activate tools on your account and signpost you to appropriate help resources.

All Tools Are Free: Every responsible gaming tool available on the mnok platform — deposit limits, loss limits, time-outs, session reminders, and self-exclusion — is provided to players at no cost. There is no fee, waiting period, or penalty for using any of these features.

Know the Signs

Warning Signs of Problem Gambling

Recognising problem gambling early is the most important step toward regaining control. Review the signs below honestly. If several of these statements feel familiar, we strongly encourage you to contact [email protected] and request a responsible gaming review of your account.

Chasing losses: After a losing session, you feel compelled to immediately deposit more money in order to win back what you have lost, often leading to even larger losses.

Betting beyond your means: You are using money earmarked for rent, household bills, groceries, or family expenses to fund your gambling activity on mnok or elsewhere.

Concealment from family: You hide your gambling activity, betting amounts, or account deposits from your partner, parents, or other family members because you fear their reaction.

Inability to stop: You have tried to reduce or stop gambling on multiple occasions but found yourself unable to follow through, even when you genuinely wanted to quit.

Borrowing to gamble: You have borrowed money from friends, family members, or financial services specifically to fund gambling deposits or to cover gambling-related debts.

Emotional dependency: You feel restless, anxious, irritable, or depressed when you are unable to gamble, and gambling feels like the primary way you manage stress or negative emotions.

Neglecting responsibilities: Gambling is causing you to neglect work, study, family obligations, or social commitments — or you are frequently late or absent because of time spent on betting platforms.

Escalating stakes: You find that you need to place increasingly large bets to get the same level of excitement, and smaller wagers no longer feel satisfying or engaging.

Take Action

How to Activate Your Protection Tools

Activating any responsible gaming tool on your mnok account is straightforward. Follow the steps on the right to get a limit, time-out, or self-exclusion in place as quickly as possible.

Response Time: All responsible gaming requests are treated as urgent. Our team acknowledges every request within 1 hour and activates the requested tool within 3 hours of confirmation — 24 hours a day, Bangladesh Standard Time (UTC+6).

Email Our Support Team

Send an email to [email protected] with the subject line "Responsible Gaming Request — [Your Username]". State clearly which tool you would like activated: deposit limit, loss limit, time-out, or self-exclusion.

Specify Your Parameters

Include your preferred limit amount (in BDT) or your preferred exclusion duration. For deposit limits, state whether you want a daily, weekly, or monthly cap. For self-exclusion, choose from 6 months, 1 year, 2 years, or 5 years.

Receive Confirmation

Our responsible gaming team will acknowledge your request within 1 hour. Once activated, you will receive a confirmation email. Deposit limits and loss limits take effect immediately. Time-outs take effect within minutes of activation.

Self-Exclusion is Permanent for Its Term

If you request a self-exclusion, please be aware that this cannot be reversed or shortened for any reason before the chosen period expires. This is a deliberate design to ensure the tool remains effective as a genuine protective measure.

Self-Assessment

Quick Self-Assessment Questionnaire

Answer the following questions honestly. If you answer "yes" to three or more of them, we strongly recommend contacting our support team to discuss your options. This questionnaire is for personal reflection only — your answers are not recorded by mnok.

Q1 Have you ever spent more money gambling than you originally intended when you started that session?

Q2 Have you ever borrowed money — from a person or a financial service — specifically to fund a gambling deposit or repay a gambling debt?

Q3 Has anyone close to you — a partner, parent, sibling, or friend — ever expressed concern about the amount of time or money you spend gambling?

Q4 Have you ever felt the need to increase the size of your bets in order to get the same feeling of excitement or satisfaction that smaller bets used to provide?

Q5 Have you ever tried to cut back on your gambling or set yourself a budget, but found it difficult or impossible to stick to that decision?

Q6 Have you ever felt restless, irritable, or anxious when you were prevented from gambling — for example, during a period without internet access or while waiting for a payday?

Q7 Have you ever gambled as a way to escape from stress, personal problems, feelings of depression, or a difficult situation at home or at work?

Q8 After losing money gambling, have you ever returned the next day — or very soon after — with the primary motivation of winning back your losses?

Three or More "Yes" Answers? This pattern may indicate early signs of problem gambling behaviour. Please reach out to our support team at [email protected] as soon as possible. You can also request an immediate account time-out or self-exclusion. Seeking help early is a sign of strength, not weakness.

Get Help

Support Resources and Contact Channels

Whether you need to activate a tool on your account, talk through your concerns confidentially, or find specialist support, these are the channels available to you.

mnok Support Email

Our responsible gaming team monitors this address around the clock. Email us to activate limits, request a time-out, or discuss your situation confidentially. We respond within 1 hour.

[email protected]

Account Self-Management

Log in to your mnok account to review your deposit history, transaction records, and betting activity. Awareness of your own patterns is the first step toward responsible play.

Available via your account dashboard

Confidential Review Request

If you are unsure whether your gambling habits are becoming a problem, you can request a confidential behavioural review. Our team will analyse your account activity and provide honest feedback.

[email protected] — Subject: "RG Review Request"

Confidentiality Assured: All responsible gaming communications are handled by a dedicated team separate from general customer support. Your disclosures are treated in strict confidence and are not shared with other departments or used to restrict your account in any way other than the protection tools you have requested.

Protecting Minors

Parental Controls and Underage Access

mnok takes its responsibility to prevent underage gambling with the utmost seriousness. All accounts undergo age verification as part of the KYC process, and any account found to belong to a person under the age of 21 is closed immediately.

If you are a parent or guardian and you share a device, computer, or mobile phone with young family members, we strongly recommend installing parental control software to prevent access to gambling websites. A number of free and paid tools are available that allow you to block categories of websites by content type.

Additionally, ensure that your mnok account password is not stored or saved in any browser or device that minors have access to. Use a strong, unique password and enable any available two-factor authentication on your account to prevent unauthorised logins.

If you believe a minor has accessed or registered an account on the mnok platform, please report this immediately to [email protected] with the subject line "Underage Account Report". We will investigate and take action within 24 hours.

Device-Level Parental Controls

Use your device's built-in parental controls (available on Android, iOS, Windows, and macOS) to restrict access to adult-content websites. These controls can be secured with a separate PIN known only to the parent or guardian.

Browser-Level Filtering

Most modern browsers support content filtering extensions and safe-browsing modes. Configure these settings on shared devices to block access to gambling-related URLs and domains across all browser sessions.

Secure Your Account Credentials

Never save your mnok login credentials in a shared browser profile. Use a private browser window for your gaming sessions and always log out completely when finished, particularly on mobile devices accessible to family members.

Play Responsibly

Ready to Enjoy mnok — Safely and in Control?

If you feel confident that you are in control of your gambling habits, we invite you to explore everything mnok has to offer — cricket betting, live casino games, slots, crash titles, and more. If you ever need support, our team is always here.

21+ only. Gambling can be addictive — please play responsibly. Need help? Email [email protected] at any time.